Terms and conditions

Terms and conditions

The site clinica32.ro belongs to Clinica 32, the trade name of SC Clinica 32 SRL, a Romanian legal entity, having its registered office in Bucharest, B-Dul Banu Manta 79A Bucharest Sect 1, Bucharest County: Bucharest, with order number in Trade Register J40 / 3300/2005, unique fiscal registration code 17263249.

Seller - SC Clinica 32 SRL

Buyer - can be any natural person over the age of 16 or legal person or any legal entity that makes an Account on the Site and places an Order.
User - any natural person over the age of 16 or a legal person registered on the Site, who, by completing the order, has given his consent to the site-specific clauses in the General Terms and Conditions section.
Website - web site www.clinica32.ro, the online store hosted at the same address and its subdomains.
Products and Services - any package or service listed on the Site, including the packages and services mentioned in the Order, which are to be provided by the Seller, the Buyer as a result of the concluded Contract.
Content - represents:
- all information on the Site that can be visited, viewed or otherwise accessed by using electronic equipment;
- the content of any e-mail sent to Buyers by the Seller by electronic means and / or any other available means of communication;
- any information communicated by any means by an employee / collaborator of the Seller, the Buyer, according to the contact information, specified or not by him;
- information related to the Products and / or Services and / or tariffs charged by the Seller during a certain period;
- information related to the Products and / or Services and / or tariffs practiced by a third party with which the Seller has concluded partnership contracts, in a certain period;
- data regarding the Seller, or other privileged data of the Seller.
Commercial Communications - any type of message sent (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those you have purchased, information about offers or promotions, information about Products and Services as well as other commercial communications such as market research and opinion polls.
Transaction - the collection or reimbursement of an amount resulting from the sale of a Package and / or Service by SC Clinica 32 SRL, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.

Operating policy

Any natural or legal person has the access allowed on the site www.clinica32.ro in order to be informed, to be educated, to place an order provided that the terms and conditions are respected.

The site www.clinica32.ro can serve customers for the following purposes:
Information on the services and packages offered
Information and education on topics such as: dental treatments, advanced digital dental treatments, digital dental implant, dental work
Watching free material
Order packages and services
Payment for products or services
Event registration
Recommendation of clinica32.ro products and services

The site www.clinica32.ro is NOT used for:
Illegal actions (eg illegal payments)
Expression of defamatory, aggressive, indecent, obsessive, instigating content

In order to access and benefit from the products and services displayed on this site, the customer has the obligation to provide in a correct and real way all the information requested in the sale-purchase process.

In case of errors in the operation of the site, we will take the necessary measures as soon as possible to remedy the situation and to guarantee the proper functioning of the platform.

We have the right to use for marketing and promotional purposes comments, reviews or any type of content written by visitors and customers of the site.

Access to place an Order is permitted to any User / Buyer.
For justified reasons SC Clinica 32 SRL reserves the right to restrict the access of the User / Buyer in order to make an Order and / or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User / Buyer on the Site , his actions could harm in any way SC Clinica 32 SRL. In any of these cases, the User / Buyer can contact clinica32@clinica32.ro, in order to be informed about the reasons that led to the application of the above measures.

Seller communication policy

Communication with the Seller can be done through the addresses mentioned in the "contact" section of the Site. The seller has the freedom to manage the information received without having to bring justifications for it.

We reserve the right not to approve and / or immediately delete any content that involves inappropriate / aggressive / defamatory language or that is offensive, uncomfortable or damaging to the company or its customers and site visitors.

We reserve the right to stop or limit access to the site by persons who do not comply with the terms and conditions. In this case, the restriction or cancellation of access is made without prior notice and without liability.

In case of an unusually high volume of traffic coming from an internet network, SC Clinica 32 SRL reserves the right to ask Users / Buyers to manually enter the validation codes of captcha type, in order to protect the information within the Site.

Using and placing an order in the online store www.clinica32.ro

Any visitor can access the existing free or paid resources on the online store www.clinica32.ro by browsing the site and / or by completing an order and completing all the necessary steps.
The data required to complete an order (name, surname, email, phone) must be real in order to complete the transaction and complete an order. You are responsible for the data provided and for the information regarding the card you use for payment.

Place an order on the site

By registering an Order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.
The notification received by the Buyer, after the execution of the Order, has the role of information and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
For justified reasons, Seller reserves the right to change the quantity of Packages and / or Services in the Order. If you change the quantity of Packages and / or Services in the Order, you will notify the Buyer of the e-mail address or telephone number provided to the Seller when placing the Order and will return the amount paid.
The contract is considered concluded between the Seller and the Buyer upon receipt by the Buyer from the Seller, by e-mail confirming the order placed and additional details (location, day / time of appointment, doctor / staff Clinic 32 that will take the patient) regarding purchased products and services.
To make an order, the following steps must be followed:
Choose the right package / service
Click on the product and select the add to cart option. Repeat this action for each selected package / service
Go to the shopping cart and complete the order
Enter the required information completely, real and correct
Make the payment through the NETOPIA PAYMENTS service

Adding a Package / Service to the shopping cart, in the absence of completing the Order, does not entail the registration of an order, implicitly also the automatic reservation of the Package / Service.

By completing the Order, the Buyer agrees that the Seller may contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

The Seller may cancel the Order placed by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other party in the following cases:
- non-acceptance by the issuing bank of the Buyer's card, of the transaction, in case of online payment;
- invalidation of the transaction by the card processor approved by SC Clinica 32 SRL, in case of online payment;
- the data provided by the Client / Buyer on the Site are incomplete and / or incorrect;

Order cancellation

The Buyer has the right to withdraw from the Contract, respectively to return a Package / service or to give up a Service within 14 calendar days from the date of its acquisition, if it has not benefited during this time of consultation and / or treatment, without invoking for no reason and without incurring other costs.

Thus, according to GEO no. 34/2014, the period of returning a Product or giving up a Service expires within 14 days from:

- the day on which the Buyer purchased the product / service, in the conditions in which he announced the seller and received his confirmation for the cancellation of the appointment and the purchased package, at least 48 hours before the appointment date for consultation and / or treatment.

If the buyer has purchased a package with a value of less than 550 lei and does NOT cancel 48 hours before the appointment date for consultation and / or treatment, his money will NOT be refunded.

If the buyer has purchased a package with a value of more than 550 lei and does NOT cancel at least 48 hours before the date of appointment for consultation and / or treatment, he will be deducted the amount of 550 lei and will be refunded the difference.

The buyer can contact Clinica 32 using the contact details in the "contact" section of the site to personally confirm the cancellation of the purchase of the service / package.

In case the Buyer decides to withdraw from the Contract, he will be able to access in the future other products / services from the site www.clinica32.ro, only on the condition of paying them in advance, without the possibility to use the cancellation described above.

At the same time, in case of cancellation of some products / services, the Seller reserves the right to cancel the buyer's access to any gifts or bonuses that accompanied the product / service.

If the Order is paid, the Seller will reimburse the full amount, within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of its decision to withdraw from the Contract, subject to compliance with the procedure described above.

The amount will be refunded for Orders paid by bank card by refund to the card account from which the payment was made.

Site pricing policy

All tariffs related to the Goods and / or Services presented on the Site are expressed in lei (RON).

In case of online payments the Seller is not / cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the issuing bank of his card, if the currency of his issuance differs from RON. Only the Buyer is responsible for this action.

After 20 (twenty) days from the purchase of a Package or Service, the Buyer will be required to register a Review related to the purchased Product or Service. The request will be sent to the email address registered by the Buyer in the Account. In this way, the Buyer contributes to informing other possible Users / Customers / Buyers on the Site and is actively involved in the development of new Services and in the most complete detailing of the features of the Packages.

Intellectual property law

The content, as defined in the preamble, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on the Site, are the exclusive property of SC Clinica 32 SRL, all rights reserved for this purpose are reserved directly or indirectly (through licenses for use and / or publication).
Customer / Buyer / User is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, display, include any Content in any context other than the original intended by SC Clinica 32 SRL , the inclusion of any Content outside the Site, the removal of the signs that signify the copyright of SC Clinica 32 SRL over the Content as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the Content, except with the express written consent of SC Clinica 32 SRL.
Any Content to which the Customer / Buyer / User has and / or obtains access by any means, is subject to the Document, if the Content is not accompanied by a specific and valid use agreement concluded between SC Clinica 32 SRL and it, and without any implicit or express warranty made by SC Clinica 32 SRL with reference to that Content.
If SC Clinica 32 SRL grants the Customer / Buyer / User the right to use in the form described in a separate use agreement, a certain content, to which the Customer / Buyer / User has or obtains access following this agreement, this The law extends only to that or those contents defined in the agreement, only during its existence or these contents on the site or the period defined in the agreement, according to the defined conditions, if they exist and do not represent a contractual commitment from SC Clinica 32 SRL for the respective Customer / Buyer / User or any other third party who has / obtains access to this transferred content, by any means and which could be or is harmed in any way as a result of this content, during or after the expiration of the use.
No Content transmitted to the Customer, User or Buyer, by any means of communication (electronic, telephone, etc.) or acquired by him through accessing, visiting and / or viewing does not constitute a contractual obligation on the part of SC Clinica 32 SRL and / or the employee / the person in charge of SC Clinica 32 SRL who mediated the transfer of the Content, if it exists, to the respective content.
Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying use agreement, if any, is prohibited.


SC Clinica 32 SRL will keep the information of any kind that you provide confidential. The disclosure of the information provided may be made only under the conditions mentioned in this text.
No public statement, promotion, press release or any other disclosure to third parties will be made by the Buyer / Customer regarding the Order / Contract without the prior written consent of the Seller.
By submitting information or materials through this site, you grant the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute such materials or information. You also agree that the Seller may freely use, in its own interest, this information, ideas, concepts, know-how or techniques that you have sent us through the Site SC Clinica 32 SRL will not constitute the subject of obligations regarding the confidentiality of the information sent, if the legislation in force does not provide other specifications in this respect.

We will also use your data to conduct market research and opinion polls to improve the range of Products and Services and your shopping experience. The information obtained from these market researches and opinion polls will not be used for advertising purposes, but only in those mentioned above. Responses to market research and opinion polls will not be associated with your identity or transmitted to third parties or published. You can object to the use of data for market research purposes and opinion polls at any time, by accessing the unsubscribe link displayed in the message or by contacting SC Clinica 32 SRL.

Payment specifications

The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the delivered Goods and Services, the obligation of the Buyer being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
The Seller will send to the Buyer by email the invoice related to the Order containing Packages and / or Services sold by SC Clinica 32 SRL.
For a correct communication of the invoice related to the Order, the Buyer has the obligations to request the updating whenever necessary of his data by sending an email to the contact address provided on the site or by contacting the Seller by phone.

Access to products / services
In case of ordered products / services, you will be contacted within a maximum of 48 hours to start the implementation of the service. If you are not contacted, please contact us at 0730.32.32.32 or clinica32@clinica32.ro.


By creating and finalizing an order, the User / Buyer assumes responsibility for the correctness and maintenance of the confidentiality of his data provided to the Seller and, to the extent permitted by applicable law, is responsible for the activity carried out on the site.
By using the Content and / or placing Orders, the Customer / User / Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated within the Site, existing on the date of use of the content and / or on the date placing the Order.
Seller reserves the right to periodically update and modify the Site Terms and Conditions to reflect any changes to the Site's terms and conditions of operation or any changes to legal requirements. The document is opposable to Customers / Users / Buyers from the moment of posting on the Site. In the event of any such change, we will post the amended version of the Document on the Site, for which reason please check the contents of this Document periodically.

Major power

Neither party will be liable for non-performance of its contractual obligations if such non-performance on time and / or properly, in whole or in part, is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.
If within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of the contract without any of them being able to claim damages from the other.


This contract is subject to Romanian law. Any disputes between the Seller and Users / Buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in Bucharest.

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